These Terms and Conditions ("Terms") govern the provision of services by Entryway Digital ("Entryway Digital", "we", "us", "our"), a company registered in England and Wales, to our clients ("you", "your").
By engaging our services — whether by signing a proposal, paying an invoice, or instructing us to begin work — you agree to be bound by these Terms. Please read them carefully before proceeding.
If you have any questions about these Terms, contact us before engaging our services:
Entryway Digital provides the following services to sole traders and small businesses:
The specific scope of work, deliverables, and pricing for your engagement will be set out in a written proposal or quote ("Scope of Work") which, once accepted, forms part of the agreement between us alongside these Terms.
A one-off setup fee is payable at the commencement of your project. Work will not begin until the setup fee has been received in cleared funds, unless otherwise agreed in writing.
Ongoing services are provided under a monthly retainer, billed on the same calendar date each month. The retainer covers hosting, maintenance, agreed support, and any other services specified in your Scope of Work.
We reserve the right to adjust our monthly retainer fees for new clients. Clients who joined as founding clients (our first 5 clients) have their rate guaranteed for as long as they remain a client. For all other clients, we will provide a minimum of 30 days' written notice of any price increase. You may cancel within that notice period without penalty.
We will agree an estimated delivery timeline with you at the start of your project. Timelines are estimates and not guarantees. Delays caused by factors outside our control — including slow client feedback, third-party service outages, or changes to the agreed scope — will not be our liability.
To enable us to deliver your project on time, you agree to:
If a project stalls for more than 30 days due to lack of client response, we reserve the right to invoice for work completed to date.
Our proposals include a defined number of revision rounds. Revisions beyond the agreed scope may be charged at our standard hourly rate, which will be communicated to you before any additional work is undertaken.
All monthly retainer agreements have a minimum term of 3 months from the date your website goes live. This reflects the time required to set up, test, and optimise all included services effectively.
Monthly content updates are limited to the number specified in your plan. Update requests must be submitted in writing (email or WhatsApp message) and will be completed within 5 working days. Updates that require significant restructuring or new pages may be treated as out-of-scope work.
Support is provided via email and WhatsApp during normal UK business hours (Monday to Friday, 9am–5pm, excluding bank holidays). Response times are not guaranteed but we aim to respond to all queries within 1 business day (or 4 hours on Pro plans).
After the minimum 3-month term, you may cancel your retainer by giving 30 days' written notice. Notice must be sent to hello@entrywaydigital.com. You will continue to receive services and be invoiced during the notice period.
Any content, images, logos, or materials you provide to us remain your intellectual property. You grant us a licence to use them solely for the purpose of delivering your services.
Upon receipt of all outstanding payments, ownership of the website design and written content created specifically for you transfers to you. This does not include any third-party themes, plugins, or code libraries, which remain subject to their own licences.
Any templates, frameworks, tools, or code developed by us independently — and not created specifically for your project — remain our intellectual property. We may reuse these across other client projects.
Unless you explicitly instruct us otherwise in writing, we reserve the right to display your completed website in our portfolio and reference you as a client in our marketing materials.
Where we arrange hosting or third-party tool integrations on your behalf, we will inform you of the providers used. We are not responsible for service interruptions, data loss, or failures caused by third-party providers, though we will make reasonable efforts to resolve issues promptly.
If you choose to migrate your website away from our hosting at any point after the minimum term, we will provide you with all website files and a database export within 10 working days of a written request. A reasonable transfer fee may apply.
We apply established local SEO best practices to every website we build and maintain. However, we do not and cannot guarantee specific search engine rankings, traffic levels, or volumes of leads, as these depend on factors outside our control including search engine algorithm changes, competitor activity, and market conditions.
We will provide monthly ranking reports on applicable plans, which will show progress over time. SEO is a long-term process and results typically develop over a period of weeks to months, not days.
To the fullest extent permitted by law:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Both parties agree to keep confidential any sensitive business information shared during the course of our working relationship that is not already in the public domain. This obligation continues for 2 years after the termination of our agreement.
We will never share your client data, business details, or project information with competitors or unrelated third parties.
Either party may terminate the agreement with immediate effect by written notice if the other party:
In addition, we reserve the right to terminate the agreement with 30 days' written notice at our discretion, without requiring cause. In such circumstances, we will complete any work in progress, provide a prorated refund of any prepaid retainer amounts, and deliver all website files and content within 10 working days. We will not exercise this right unreasonably, but retain it to allow us to manage our capacity and client base appropriately.
Upon termination by either party, any outstanding invoices for work completed become immediately due. We will provide you with your website files and content within 10 working days of termination, subject to all outstanding balances being settled.
These Terms and any dispute or claim arising in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. Where changes materially affect your rights or obligations, we will notify you in writing at least 30 days before the changes take effect. Continued use of our services after that date constitutes acceptance of the updated Terms.
For any questions about these Terms and Conditions, please contact us: