Privacy Policy

1. Who We Are

Entryway Digital ("Entryway Digital", "we", "us", "our") is a trading name operating in England and Wales. We provide website design, development, and business automation services, primarily to sole traders and small businesses in the North East of England.

We are the data controller for the personal information we collect about you. If you have any questions about how we handle your data, you can contact us at:

2. What Information We Collect

We collect personal information in the following ways:

Information you give us directly

• Your name, email address, and phone number when you submit an enquiry via our contact form
• Your business name, trade, and location when you complete a quote request
• Any additional information you choose to share in the message field of our forms
• Payment information when you purchase our services (processed securely by our payment provider — we do not store card details)

Information collected automatically

• Basic usage data such as pages visited and time spent on the site, collected via analytics tools
• Your IP address and browser type, collected by our hosting infrastructure
• Cookie data as described in Section 7 below

Information from third parties

We may receive information about you if you contact us via social media platforms or are referred to us by a mutual contact. We only use information in those cases to respond to your enquiry.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiry — when you fill in our contact form, we use your details to get back in touch with you
• To provide our services — once you become a client, we use your contact details to deliver, manage, and update your website and any automations
• To send you service-related communications — such as invoices, project updates, and monthly reports
• To improve our website — using anonymised analytics data to understand which content is most useful
• To comply with legal obligations — such as keeping financial records for HMRC purposes

We will never sell your data to third parties, and we do not use your personal information for unsolicited marketing without your explicit consent.

4. Our Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

• Legitimate interests — responding to enquiries from prospective clients and communicating with existing clients about their services
• Contract performance — processing data necessary to deliver the services you have contracted us to provide
• Legal obligation — retaining financial records as required by UK law
• Consent — where we send any optional marketing communications, we will ask for your consent first

5. How Long We Keep Your Data

• Enquiry data — if you contact us but do not become a client, we retain your details for up to 6 months, then delete them
• Client data — we retain your information for the duration of our working relationship and for 6 years afterwards, as required for tax and legal purposes
• Analytics data — aggregated and anonymised; retained in accordance with the analytics provider's own retention policies

6. Who We Share Your Data With

We do not sell or trade your personal data. We may share limited information with the following categories of third-party service providers, solely to deliver our services:

• Form processing — we use Formspree to receive contact form submissions; your submission is sent to their servers and forwarded to our inbox
• Email services — we use standard email providers (e.g. Google Workspace) to communicate with clients
• Hosting providers — your website will be hosted on third-party infrastructure; we ensure any provider used meets appropriate data standards
• Accounting software — invoicing and payment information may be stored in cloud accounting tools
• Legal or regulatory bodies — if required by law, we may be compelled to disclose your information to relevant authorities

All third-party providers we work with are required to handle your data securely and in accordance with applicable data protection law.

7. Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand visitor behaviour in aggregate; these do not identify you personally

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site. We do not use advertising or tracking cookies.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data where there is no legal reason for us to continue holding it
• Right to restrict processing — you can ask us to pause how we use your data in certain circumstances
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to our processing of your data where we rely on legitimate interests

To exercise any of these rights, please contact us at hello@entrywaydigital.com. We will respond within one calendar month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This includes using secure (HTTPS) connections, access controls on our systems, and working only with reputable third-party providers.

No method of data transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: